Employment History

Project Manager EMEA Windows 10 Migration

Munich Re (Group)

Jan 2019 — November 2019

London, United Kingdom

Migrating International Organisations under Central IT onto Windows 10, for 'XWorkplace'. Which is a new vision for how the workplace will operate around the new mobile device. The Windows 10 migration introduced a full Hardware refresh to a standard MR device to enable seamless international travel & touchdown. The migration team comprised 53 team members across 10 countries supporting 48 different sites.

Windows 10, Power Bl, Active Directory, MS SCCM (System Centre Configuration Management) and Application Packaging Lead with strong delivery skills in City of London, Lloyd's Insurance Market.

Business Analyst for 'GuideWire' Integration & Data-centre Migration to AZURE

Munich Re MRSG

Aug 2018 — Present • 1 yr 5 mos

London, United Kingdom

Delivering Data-centre consolidation into the Munich RE MS Azure Private Cloud with fail-over and recovery into a secondary AZURE site for DR.

Integrating 'GuideWire' Policy Centre with INSPIRE database, as a replacement UI (User Interface) system for adding Engineers Survey inspection as part of the Policy.

Windows 10 Application Test Manager

HSB Engineering Insurance

Nov 2017 -Jun 2018 8 mos

London, United Kingdom

Testing over 200 applications, and defining Level 3 test cases for Tier 1 systems. Defining test framework for for Annual BCP (Business Continuity Planning) Event & DR (Disaster Recovery) fail over testing. Further updating the Windows 10 readiness in MR Munich SCCM configurations for deployment of Business Layers for affected Business Units.

IT Application Integration Specialist

Munich Re Underwriting LTD

May 2016- Sep 2017 1 yr 5 mos

London, United Kingdom

A Technical Application and Infrastructure migration of IT, operations & business BAU onto centralised "Support as a Service" architecture. Performed through full Business Analysis from discovery through to and including service cataloguing and transitioning the project successfully into "Steady State" with full "Operational Acceptance" without causing service interruptions. The project required specialised IT Application Integration further introducing new technologies improving collaboration realising. The project delivered technical documentation for future state management into the new "Normal" thereby transforming the IT operations into a truly distributed "Virtual Team" organisation executed across three IT service centres - Europe, America, and Asia. The project achieved a consolidated IT "desktop" Corporate Base with four verticals enabling separation of operations for Sub Business Units but maintaining a single consist Infrastructure & applications base resulting in new opportunities & capabilities to realise the clients desired 2020 vision.

HSB Engineering Insurance

1 yr 5 months

IT Business Analyst

Dates Employed Jan 2016 – Apr 2016

Employment Duration 4 mos

Location London, United Kingdom

Performing as a Business Analyst to introduce a new Policy Administration System 'GuideWire'

• Integrating SharePoint - Leads Management with new PAS
• Mapping 'xPression' Document Template Library into 'GuideWire'
• Defining & Planning PAS SoR - Run Off 12 - 18 months
• Planning new Rating Guides, Underwriting document production templates
• ADONIS - BPM (Business Process Mapping), and Swim-lanes Level 2 mapping
• Mapping new Billing process
• Mapping new Underwriting process
• Mapping new 'MGA' (Managing General Agent) & Insurer partner high-level design, and new controls
• Planning CYBER Renewal & Business operations resourcing for cut over
• OAT's Checklist & Communications, QA of new operational reports & templates to Product Responsible owners
• Running Operational Acceptance Workshop
• Running Mapping Workshops
• Presented UWST proposal for Q1 Project Presentations to Board Members to authorise the project
• Define 'GuideWire' & 'xPression' maintenance processes 'To Be'
• Defining Control Sheet presentation to CUO (Chief Underwriting Officer) - 'As Is' - 'To Be'
• Defining project delivery scope 'Terrorism' clarification

HSB EIL - IT Application Integration Specialist

Dates Employed May 2015 – Dec 2015

Employment Duration 8 mos

Location London, United Kingdom

Testing & Packaging operational applications to migrate business & engineers onto Corporate Base. Training users on new applications, and supporting migrated users to perform on the new 'desktop'.

Supporting the integration of Service Desk 1st Line to Munich RE call centre and preparing support handover materials for 3rd Party 'Support as a Service'. Performing 'Dry Run' of user go-live on new 'Desktop' to ensure support preparation & controls were 'Operationally Ready'.

Migrated business without service interruption.

HSB EIL - IT Technical Systems Analyst

Dates Employed Dec 2014 – Apr 2015

Employment Duration 5 mos

Performing Business Systems Information discovery, with service management design planning for HSB EIL UK. Documenting a UK PRA (Prudential Regulatory Authority) notification. Including packaging of IT Systems into Release Document Management Systems for Munich RE.

Furthermore performing Business Analysis on In-service Inspection Object & Location workflow IT systems.

Hiscox

7 years 2 months

Application Support Change Team Lead

Dates Employed Aug 2010 – May 2014

Employment Duration 3 yrs 10 mos

For Hiscox a FTSE 250 company providing speciality London Market & retail insurance products, I was promoted to Change Team Lead to support the management of Production Acceptance, Resource Management, Transition Management, and License Management activities of production applications because we had identified a trend in service interruptions introduced by projects. I as asked to specialising in transition work, were ‘Service Management’ changes impacted operational support levels. I focused on the set-up new technologies for applications, components, and platforms to introduce them into Operational Service for the application support team. Designing support according to preferred IT TOM (Target Operating Models) standards.Also to monitor the affected services post implementation to identify any gaps or issues. This made the difference and ensured we were able to deliver excellent service in production. I was responsible for supplying support documentation to the team, and vendors. After performing role, the service levels significantly improved by 30 - 35%, and service interruptions reduced to 1 per month.

Day-­to-day work involved

1. Supporting Project Managers in delivering change into operations
2. Leading the engagement with 3rd Party Vendors & Suppliers for supporting changes

Specialities

• Production Acceptance for all systems to align to IT's Target Operating Model
• Set-up of SLA(Service Level Agreements) management, Monthly Service reporting & Vendor Service reviews
• System requirements analysis & requirements capture
• Resource management of onshore, and offshore resources
• Leading team Quality Management & process improvement activities
• Centralising application support creating consistency through best practice
• Managing environments (Development, UAT, Staging, Production, and Live Support)
• Project Management (full project life-cycle) of Application Service projects
• Managing eCommerce PCI compliance, e-­Discovery, Licensing, budgets & commercials for new systems

Hiscox - E-Commerce Application Analyst

Dates Employed Apr 2007 – Aug 2010

Employment Duration 3 yrs 5 mos

Joining Hiscox full time, I was asked to manage a failing Application Support team comprising 5 full time members for twenty on-line applications. Within 2 years developed this into a consolidated centralised application support team providing a single support service. Introducing new Vendors & Suppliers improving the flex capability to best meet business seasonal demands and exceed service level objectives. Managing senior stakeholders to build the IT Brand with the business. After 5 years, this developed into a team consisting of 12 full time direct reports, and 30 3rd party resources (a mixed onshore & offshore) supplying a international support service across the application portfolio of applications. Provided to Retail (EU, UK, US) & London Market for New Business & Claims. Supporting Brokers, Direct & Internal customers. Concentrating on managing the service expectations of Internal Stakeholders for BAU, and project changes. The role entailed generating monthly performance reporting. and presenting updates at monthly service review meetings with Stakeholders.

Specialities

• Introducing & exiting 3rd party application support vendors
• Change Management (CMDB, Application Portfolio)
• Transition (service design & governance) management
• Waterfall development, for ‘Retail & London Market’ insurance
• ITIL Service Management of application support
• Systems Monitoring (both infrastructure and application) systems
• Continuous Improvement practice for BAU support team
• Planning & Release Management of application changes & projects
• 6 years of defining & creating system KPI’s, and SLA’s for key strategic systems
• 8 years of Vendor & Supplier management covering commercials, and ‘day-to-day’ work
• 8 years of performing PCI and Regulatory Compliance audits
• 9 years of People Management
• 5 years recruiting
• 5 years managing Application Development for small change and defects
• Stabilising & improving application performance, and usability

Hiscox - Technical Project Manager - Agile

Company Name 'Greenstone Technology' contracted to Hiscox

Dates Employed Mar 2006 – Mar 2007

Employment Duration 1 yr 1 mo

Performing as the technical lead consulting as an Agile Project Management to develop a bespoke content management delivery interface to publish information from 'Documentum' onto the Internet for the 'London Borough of Islington' for residents. I managed a small team of 5 IT members, and 3 business members. The project was a very successful implementation.

Specialities

• 7 years of management & implementation of Workflow automation systems
• Utilised Agile Project Management to deliver 3 phases of the project
• Development with MS.Net C#, and ASPX pages
• Front end HTML, and JavaScript
• Using XML and XSLT transformations to present information onto a public portal
• Integrating with the Documentum Document Management system

Hiscox - Developer of Hiscox Event Insurance Online

Company Name 'Bytes Technology' contracted to Hiscox

Dates Employed Aug 2005 – Mar 2006

Employment Duration 8 mos

As a consultant to Hiscox I developed a rapid prototype in MS.Net of an eCommerce system providing on-line CC wizard to sell insurance. It was delivered from start to finished in 3 months. It then became a strategic solution, and a blueprint for further eCommerce solutions for next 3 years. It’s now due for Sunset in Q4 2015.

Specialities

• 8 years of Ecommerce, Search Engine Optimisation (SEO) and Google web analytics
• Development in MS.Net with C#
• HTML & ASPX pages
• Delivered on a Dot Net Nuke platform (opensource system)

Document Production Framework Systems Developer

Company Name Freedman International

Dates Employed Dec 2004 – Jun 2005

Employment Duration 7 mos

Product development of various custom systems, with the responsibility for development & support of the client specific customisation.

Specialities

• MS C# & SQL development
• Document Management using Adobe technologies

Senior Product Development Engineer

Company Name Systemsfusion

Dates Employed Mar 2000 – Apr 2001

Employment Duration 1 yr 2 mos

Location Denver, Colorado

Designed and implemented a reusable web rapid application development system. Managing a team of 5 developers.

Specialities

• HTML
• CSS (Cascading Style Sheets)
• Java Script
• JAVA development
• Apache Tomcat
• JSP (Java Server Pages) server side programming

Senior Product Development Engineer (at previously called PMA)

Company Name RedScreen (Pty) Ltd.

Dates Employed Dec 1998 – Mar 2000

Employment Duration 1 yr 4 mos

The Implementation, design, development, and maintenance of an on-line fulfilment Work Flow system used for Business to Consumer interactions called 'Webstars'. Managing the bidding, and design & implementation of the solution to the customer. Running a team of 5 - 9 resources.

Specialities

• Development in VB6 and ASP pages on MS SQL database
• Waterfall Project Management

Software Developer

Company Name Vircom

Dates Employed Jan 1998 – Dec 1998

Employment Duration 12 mos

Employed as a Microsoft Certified Professional to develop bespoke Microsoft solutions for Banking.

Specialities

• Server side development in MS VB6, and ASP pages for MS SQL databases
• Front end in HTML and JavaScript