Leading Desktop Refresh Projects

EMEA Windows 10 Desktop Refresh - London, UK

Duration: 10 Months (Jan - October 2019)

High level outcome:

The project implementation started 2 months late due to contract negotiation with external vendor but allowed the project Delivery team to complete Environment Discovery exercises to ensure that all Application testing had been completed, and we had a clear understanding of all the affected users. Most importantly to define a detailed roll-out processes that agreed before executing and desktop changes. Setup and build of the Desktop Build Room. As a result the implementation happened very quickly replacing users desktops with laptops for mobility and smart working capabilities and users were very satisfied. There were delays due to incompatibility between Windows 10 and key application systems. These were carefully managed to ensure no business interruptions to the business. These were managed until their final implementation before allowing the affected users to be migrated, and the project to close. Once all the users were had their new equipment the project went into auditing & reconciliation of totals of hardware decommissioned and hardware commissioned. All data needed to be loaded into the CMDB on both accounts. The project was complete on-time and well within budget.

Key project challenges:

• Vendor delivering HW on time to not impact delivery time-frame to users workplace
• Application systems not tested and Windows 10 certified
• Orchestrating the effort between external vendor and internal resources
• Changes in Working remote performance for workplace users
• Users 'Home' Directory migration to MS OneDrive
• UDA (User Defined Applications) incompatibility with MS Office 365

Critical success factors:

• MS SharePoint
• Project Reporting
• Detailed Roll-out process definition
• Key stakeholder management
• End user communication & management

Project Manager Responsibilities

Desktop Refresh Project Manager - Desktop based in London for an 10-month contract. This role will be reported into the Global Programme Manager, the focus on ensuring Global standardisation of the XWorkplace initiative to standardised IT equipment and the successful delivery of the Desktop project within the Windows 10 project roll-out schedule. Key experience: - Creation of a new standard Windows 10 builds - Roll-out and Implementation to global estate of circa 2,600 users - implemented migration from LAN storage to MS OneDrive. Supported user migration from existing home drives to cloud for improved remote working capabilities - started with Application Discovery, leading into packaging and testing of applications on Windows 10 platform to remove all blockers - Experienced at managing desktop roll-out and migration implementations - Experienced at managing project financials and realising benefits to business areas - Experienced at implementing multi-divisional, multi-regional projects - Experience of managing 3rd party suppliers - Business Change management - Advanced Excel, PowerPoint and Word skills - Experience of using SharePoint - Service Transition management. Key Accountability: - Adopting and utilising the Munich Re Project delivery framework, including resource management and planning tools - Ensuring the delivery of the project within the Munich Re Project governance frameworks and associated stage gates, including provision of financial and performance reporting.

Detailed PM function

Responsible for ensuring quality in project management, alignment, dependency management and delivery across the EMEA IT workplace upgrade project and reporting directly to the Global Programme manager. Ensured local budget and recharge with local CFO's was in place for spend. Evaluated existing support model. Understand requirements towards the intended operating model and relentlessly implemented standardised support model for EMEA to use a global workplace ITSM. Execute and implement new support model in EMEA consistently, and provide training to facilitate. Identify Blocker Applications, and put in place remediation plan to allow roll-out to continue. The project delivered the services into production via the Service Acceptance process. Evaluate and plan Service Acceptance sign off by BAU for sign off (with Service-now) ITSM Incident, Change, Problem and Request processes required. Managed daily tasks/deliverables'/Planning/BuildTrack EMEA's external vendor and internal resources within cost and agreed timeline. Ran daily, weekly, and Monthly meetings with project team and minutes. Supported presentations for Management Decision and Status. Provided scope and timelines for projects/demands. Used client's standards and procedures. Ensured alignment with project stakeholders and 3rd party vendors. Ensured alignment with our clients EMEA IT and Business stakeholders. Reported to IT senior management. Collected and documented non functional requirements. Worked together with the line organisation to organise infrastructure and environment delivery. Updated Risk and Issue log. Migration Plan definition, support and coordination during roll-out of new digital XWorkplace. Directed vendors with project instructions. Handle IT infrastructure and operations related escalations. Service Implementation for XWorkplace warranty period. Worked together with line organisation to define and implement new MS Office 365 changes. Handover of Digital IT XWorkplace from project to Operations teams - e.g. User Acceptance Documentation, reconciliation of purchased, and decommissioned hardware, and of training materials. Working with corporate/finance to complete auditing requirements of delivery. No travel.

UK Windows 7 Desktop Refresh - London, UK

Duration: 12 Months (Dec 2015 - July 2016)

High level outcome: Migrated business from standalone internal IT to a Global Service Delivery framework, and migrated from desktops to new DataCenter managed VDI infrastructure in London. The Roll-out team was Internal 2nd, and 3rd line IT resources. No travel.

UK Windows 7 Desktop Refresh - Manchester / London, UK

Duration: 12 Months (Dec 2014 - October 2015)

Role: Project Analyst to support migration of Engineer Surveyors

High level outcome: Migrated business from standalone internal IT to a Global Service Delivery framework, and migrated from desktops to remotely managed VDI infrastructure in Munich. Roll-out team was comprised of external contractors to implement project. Rolled out Windows 7 to 250+ remove Engineer Surveyors & ensure, no service interruption as they worked. Travel between Manchester & London.