Build Management - Desktop refresh

Leading Desktop Roll-out

Managing internal & external Desktop roll-out teams & Ensuring Quality of Service objectives are maintained for all affected users

Build Manager function

Responsible for ensuring quality in project management, alignment, dependency management and delivery across the EMEA IT workplace upgrade project and reporting directly to the Global Programme manager. Ensured local budget and recharge with local CFO's was in place for spend. Evaluated existing support model. Understand requirements towards the intended operating model and relentlessly implemented standardised support model for EMEA to use a global workplace ITSM. Execute and implement new support model in EMEA consistently, and provide training to facilitate. Identify Blocker Applications, and put in place remediation plan to allow roll-out to continue. The project delivered the services into production via the Service Acceptance process. Evaluate and plan Service Acceptance sign off by BAU for sign off (with Service-now) ITSM Incident, Change, Problem and Request processes required. Managed daily tasks/deliverables'/Planning/BuildTrack EMEA's external vendor and internal resources within cost and agreed timeline. Ran daily, weekly, and Monthly meetings with project team and minutes. Supported presentations for Management Decision and Status. Provided scope and timelines for projects/demands. Used client's standards and procedures. Ensured alignment with project stakeholders and 3rd party vendors. Ensured alignment with our clients EMEA IT and Business stakeholders. Reported to IT senior management. Collected and documented non functional requirements. Worked together with the line organisation to organise infrastructure and environment delivery. Updated Risk and Issue log. Migration Plan definition, support and coordination during roll-out of new digital XWorkplace. Directed vendors with project instructions. Handle IT infrastructure and operations related escalations. Service Implementation for XWorkplace warranty period. Worked together with line organisation to define and implement new MS Office 365 changes. Handover of Digital IT XWorkplace from project to Operations teams - e.g. User Acceptance Documentation, reconciliation of purchased, and decommissioned hardware, and of training materials. Working with corporate/finance to complete auditing requirements of delivery. No travel.